In search of constant innovation, the orthodontic center in the Liberty Avenue in Lisbon challenged Nabia Solutions to find a solution that would allow on the one hand increase their productivity while improving the experience of their customers.
The main difficulties of the orthodontic center were related to the customer service at the front desk. Customers felt that in days of great affluence, they had to wait a long time until make check in.
Together with the administration of the orthodontic center, Nabia developed an interactive kiosk that allow customers to make check in and payments autonomously.
The result was decrease the average time to check in, on days of great affluence, of 1h30 to 18 minutes with the installation of the interactive kiosk. In addition to increasing customer satisfaction through reduction of the waiting time and comfort of performing processes autonomously, the center was able to reduce their costs.