In search of constant innovation, the orthodontic center in the Liberty Avenue, in Lisbon, challenged Nabia Solutions to find a solution that would allow to increase productivity while improving customer experience.
The main difficulties of the orthodontic center were related to the customer service at the front desk. Customers felt that, in days of great affluence, they had to wait a long time until they checked in.
Together with the board of the orthodontic center, Nabia developed an interactive kiosk that allows customers to check in and pay autonomously.
The result was a sharp decrease in the average time to check in, on days of great affluence, from 1h30 to 18 minutes, with the installation of the interactive kiosk. In addition to increasing customer satisfaction through reduction of the waiting time and comfort by allowing customers to perform these processes autonomously, the orthodontic center was able to reduce their operational costs. Payback was attained in less than two months.